Order protection should belong to the merchant.
CoverMyOrder is a self-hosted WooCommerce plugin for order and shipping protection. We built it so store owners can offer protection at checkout, resolve claims in-house, and keep every premium, without handing their customers, their data or their revenue to a third-party platform.
Give WooCommerce stores the protection program the big platforms keep for themselves.
Shipping goes wrong. Parcels are lost, damaged or stolen, and that risk quietly erodes margin and floods the support inbox. Large marketplaces solved this years ago with built-in order protection. Independent merchants were left renting the same capability from third-party apps that take a cut of every premium and sit between the store and its customers.
Our mission is simple: put a complete, merchant-owned order and shipping protection program directly inside WooCommerce, where the store already lives.
Built by people who ran the support queue.
CoverMyOrder started inside a WooCommerce store, not a boardroom. Managing a growing catalogue meant answering the same message every day — “where is my order?” — and eating the cost of parcels that never arrived. The available shipping protection apps helped, but every one of them charged a percentage of the premium and moved the customer relationship off-site.
So we built the tool we wanted: an opt-in protection line item at checkout, a self-serve claims portal for customers, and a reserve ledger that made the numbers defensible to an accountant. It worked. Support tickets dropped, and protection became a real revenue line instead of a cost centre.
Today CoverMyOrder is a full plugin for the WooCommerce ecosystem, with native support for the Blocks checkout and High Performance Order Storage. The principle has not changed: the store owns the program.
The principles behind every release.
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Merchant-owned
You keep 100% of premiums and control the pricing, the payouts and the policy. No revenue share, no per-order fee.
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Privacy-first
Everything runs inside your WordPress install. No customer data leaves your store for a third-party platform.
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Native to WooCommerce
Built for the platform you already use: the Blocks checkout, HPOS and the WordPress admin, not a bolt-on.
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Fair, flat pricing
A predictable licence fee that never scales with your success. Grow your order volume without growing your bill.
A protection program in three moving parts.
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1
Collect at checkout
Customers opt into protection as a line item. You set a flat fee or a percentage of cart value.
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2
Resolve claims in-house
Lost, damaged and stolen claims come through a self-serve portal. Approve a refund or a reship in a click.
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3
Track the reserve
Every premium and every payout is written to the reserve ledger, so your balance is always defensible.
A small team, close to the code.
Engineers and merchants who ship WooCommerce for a living — and answer the support tickets themselves.
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Abdur Rouf
Founder & CEO
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Alex
Lead Developer
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Sarah
Chief Marketing Officer
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Tasin
Support Manager
Own your order protection program.
Install the free CoverMyOrder plugin and see why merchant-owned protection beats renting it from a platform.