The licence terms governing your use of the Cover My Order plugin — free and Premium versions.
This End User License Agreement ("Agreement" or "EULA") is a legal agreement between you ("You," "Licensee," or "Merchant") and Cover My Order, 51 Cardiff Road, Cardiff, CF5 2DQ, United Kingdom ("Cover My Order," "we," "us," or "our"), governing your use of the Cover My Order plugin, in both its free and Premium forms (the "Software").
By downloading, installing, activating, or using the Software, you agree to be bound by this Agreement. If you do not agree, do not install or use the Software.
This EULA works alongside our Terms of Service, Privacy Policy, and Refund Policy, which govern the wider relationship, payments, and data handling. Where this EULA and the Terms of Service overlap on software licensing specifically, this EULA controls.
The free, Core version of the Software, distributed via WordPress.org, is licensed to you under the GNU General Public License, version 2 or later (GPLv2+). You may use, study, modify, and redistribute the Core Software's code under the terms of the GPL, without restriction, in line with WordPress.org's distribution requirements.
Premium features — automation rules, advanced branding, white-label, carrier recovery, multi-store management, API tokens, and other features described on our Pricing and Features pages — are made available under a separate, paid Licence as described in this Agreement. Access to Premium features requires a valid, active Licence Key.
Nothing in this Agreement restricts rights you already hold under the GPL with respect to the Core Software's code. This Agreement governs the additional Licence terms — site limits, updates, and support — attached to Premium access.
Subject to payment of applicable fees and compliance with this Agreement, we grant you a non-exclusive, non-transferable, revocable licence to:
This Licence is granted to you as the Merchant/business entity identified at purchase, not to any individual employee or contractor personally, and may be used by your authorised staff on your behalf.
Except as expressly permitted by the GPL for the Core Software, or by this Agreement, you may not:
Use of the Software on a Site that violates Section 5's prohibited-use clause above is a material breach of this Agreement.
If we determine, at our reasonable discretion, that your Site falls into a prohibited category, we may:
This enforcement right applies in addition to, and does not limit, any other remedy available to us under this Agreement, including termination under Section 11.
The Software may include or integrate with open-source or third-party components (for example, libraries used within the Plugin, or optional integrations with Freemius, Twilio, AfterShip, or Slack/Zapier). Such components remain subject to their own licence terms. Optional third-party integrations are used only if you actively configure and enable them, as described in our Privacy Policy.
The Software is provided "as is" and "as available," without warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Software will be uninterrupted, error-free, compatible with every theme, plugin, or hosting configuration, or that it will meet your specific requirements.
The Software is a tool that helps you run your own shipping protection program. You, the Merchant, are solely responsible for your Store, your Customers, your claims decisions, and the outcomes of operating that program.
To the fullest extent permitted by law, Cover My Order accepts no liability whatsoever — direct, indirect, incidental, special, consequential, or punitive — arising from your use of the Software, including claims disputes, refund or reship decisions, reserve ledger discrepancies, data loss, or third-party integration failures, regardless of the amount paid and regardless of whether we were advised of the possibility of such loss.
Nothing in this Agreement limits or excludes liability that cannot be limited or excluded under English law, including liability for death or personal injury caused by our negligence, or for fraud. Subject only to those exceptions, our liability to you is excluded in full.
This mirrors the liability position already set in our Terms of Service, so the two documents stay consistent with each other.
We may update this EULA from time to time to reflect changes in the Software, our licensing model, or legal requirements. We will update the "Last updated" date above, and for material changes, provide reasonable notice such as a Site notice or email to registered Licensees. Continued use of the Software after changes take effect constitutes acceptance of the revised Agreement.
This Agreement is governed by the laws of England and Wales. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections that may apply in your jurisdiction of residence.
Questions about this Agreement: