The terms governing your use of covermyorder.com, the Cover My Order plugin, and any related services.
These Terms of Service ("Terms") govern your access to and use of covermyorder.com (the "Site"), the Cover My Order plugin (free and Premium versions), and any related services (collectively, the "Service"), provided by Cover My Order, 51 Cardiff Road, Cardiff, CF5 2DQ, United Kingdom ("Cover My Order," "we," "us," or "our").
By downloading, installing, activating, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Cover My Order is a self-hosted WooCommerce plugin that adds an opt-in shipping protection line item to checkout, a claims portal, a reserve ledger, and related administrative tools, operating entirely within your own WordPress installation and database.
We are a software provider. We are not an insurer, payment processor, financial institution, or party to any transaction between you and your Customers. The Plugin is a tool that helps you run your own shipping protection program; you remain solely responsible for that program's operation, pricing, terms, and outcomes.
You must be at least 18 years old and have the authority to bind the business on whose behalf you use the Service. When purchasing a Licence, you agree to provide accurate billing and contact information and to keep it up to date.
The free Plugin, distributed via WordPress.org, is licensed under the GNU General Public License v2 or later (GPL), consistent with WordPress.org's distribution requirements. You may use, modify, and redistribute it under the terms of the GPL.
Premium features are made available under a paid Licence, subject to the site-count limits and terms of your chosen plan (currently Silver: 1 site; Business: 10 sites; Agency: 1,000 sites, as described on our Pricing page). A Licence entitles you to:
Except as permitted by the GPL for the free Plugin's core code, you may not resell, sublicense, or redistribute Premium features or licence keys, circumvent licence validation, or use the Service to build a directly competing product.
Where a free trial is offered, it converts automatically to a paid subscription at the end of the trial period unless cancelled beforehand. We will indicate the trial length and conversion terms at the point of sign-up.
We offer a money-back guarantee on new Premium purchases within 14 days of the original purchase date, in line with the terms shown at checkout. To request a refund, contact us at support@covermyorder.com or use the Freemius customer portal. Refunds are issued to the original payment method. Renewal payments, once processed, are refundable only at our discretion or as required by applicable law.
You are solely responsible for:
You agree not to:
We may suspend licence validation or support access for accounts found in breach of this section.
The Plugin integrates with, or can optionally connect to, third-party services including Freemius (licensing and payments), AfterShip (carrier tracking), Twilio (SMS notifications), and Slack/Zapier (webhooks). Use of these integrations is subject to the respective third party's own terms and privacy policy, and is entirely optional and configured by you. We are not responsible for the availability, performance, or acts of these third parties.
Except for the GPL-licensed core Plugin code, all rights, title, and interest in the Service — including our trademarks, branding, documentation, and Premium feature code not otherwise released under the GPL — remain the property of Cover My Order or our licensors. Nothing in these Terms transfers ownership of that intellectual property to you beyond the licence rights expressly granted.
We aim to provide the level of support described for your plan (community forum for Free, priority email for Premium) but do not guarantee specific response times, uninterrupted operation of covermyorder.com, or that the Plugin will be error-free. Because the Plugin runs on your own infrastructure, its performance and availability also depend on your hosting environment, which is outside our control.
The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Plugin will meet your specific requirements, operate error-free, or be compatible with every theme, plugin, or hosting configuration.
The Service is software that helps you run your own shipping protection program. You, the Merchant, are solely and entirely responsible for your Store, your Customers, your claims decisions, your reserve, and the outcomes of operating a shipping protection program on your Store.
To the fullest extent permitted by law, Cover My Order accepts no liability whatsoever — direct, indirect, incidental, special, consequential, or punitive — for any loss, damage, cost, or expense arising from your use of the Service, including but not limited to: claims disputes or disagreements with your Customers, refund or reship decisions you make, reserve ledger discrepancies, lost or inaccurate data, third-party integration failures, or any interruption or error in the Plugin's operation. This applies regardless of the amount you have paid us, and regardless of whether we were advised of the possibility of such loss.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under English law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Subject only to those non-excludable exceptions, our liability to you is excluded in full.
You agree to indemnify and hold Cover My Order harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: your use of the Service, your Store's shipping protection program and claims decisions, your violation of these Terms, or your violation of any law or third-party right.
You may stop using the Service, or cancel your subscription, at any time. We may suspend or terminate your access to Premium features or support if you materially breach these Terms and fail to remedy the breach within a reasonable period after notice, or immediately in cases of fraud, abuse, or unlawful use. Termination does not entitle you to a refund except as described in Section 7, and does not delete data already stored in your own WordPress database, which remains under your control.
We may modify the Service or these Terms from time to time. For material changes to these Terms, we will update the "Last updated" date and provide reasonable notice, such as a Site notice or email to registered customers, before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections that may apply in your jurisdiction of residence.
Questions about these Terms: