| Plans & pricing |
| Protection plans |
Single flat-fee plan |
Unlimited active plans (Basic / Standard / Premium tiers) |
| Pricing model |
Flat fee only |
+ Percentage-of-cart pricing |
| Coverage cap |
Fixed cap only |
+ Multiplier, cart-total, and global store-wide caps |
| Category pricing |
— |
Per-category price overrides (e.g. charge more for electronics) |
| Fallback plan |
— |
Configurable fallback when a checkout's plan id no longer resolves |
| Checkout & branding |
| Checkout widget |
Cart / Checkout Block + classic shortcode |
Same |
| Badge branding |
2 colour presets, fixed title and description, always on |
7 presets + custom hex, custom logo, editable copy, per-surface placement, can hide entirely |
| White-label |
— |
Custom agency name in admin menu, email footers, and customer portal |
| Claims & resolution |
| Claims portal |
Self-serve (My Account, block, shortcode) |
Same |
| Evidence upload |
10 files at 10MB each by default (filterable) |
Same limits in practice |
| Carrier tracking |
Manual entry + AfterShip inbound webhook ingestion |
+ Auto-files claims when tracking shows lost or damaged, with no operator action |
| Claims resolution |
Refund only |
+ Reship as an alternative |
| Auto-decisioning |
— |
Rule-based auto-approve / auto-deny engine, unlimited rules |
| Fraud & risk |
Basic customer risk profile sidebar |
+ Rule-based fraud scoring (geography + seasonal signals) |
| Carrier recovery |
— |
Opens a FedEx / UPS / USPS recovery record when a claim is approved |
| Analytics & ledger |
| Analytics |
KPIs, sparklines, loss ratio, bulk actions, products driving claims report |
+ Carrier-level analytics and loss-ratio / payout reporting |
| Reserve ledger |
Full running balance |
Same, plus CSV export |
| CSV export |
— |
Claims, protections, and reserve ledger |
| Integrations & platform |
| Notifications |
Email (every claim status) |
+ SMS via Twilio |
| Outbound webhooks |
— |
Slack / Zapier / custom, HMAC-signed |
| REST API |
Read-only endpoints |
+ API tokens for authenticated external / integrator write access |
| Multi-store |
— |
Manage claims across multiple connected stores from one dashboard |
| WP dashboard widget |
Yes |
Same |
| Support |
| Support |
Community / WordPress.org forum |
Priority email support |